| High international latency via SAIX / Telkom (2012-05-16, ATTENDING) |
| Start Date | 2012-05-16 07:00:00 SAST | | | Resolved Date | TBA | | Status | attending | | Type | High international latency via SAIX / Telkom | | Point of impact | German Data Centres | | Symptoms experienced | Customers connecting via SAIX / Telkom ADSL will experience high latency when attempting to send and receive emails or browse to websites hosted on, servers hosted in Germany. | | Cause of problem | International network latency | | Estimated time of repair | TBA | | Additional information | SAIX / Telkom customers are encouraged to escalate the latency directly to their internet service providers. | | Attending | SAIX Engineers |
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| Emergency Maintenance: www12.jnb1.host-h.net (2012-05-18, RESOLVED) |
| Start Date | 2012-05-18 22:00:00 SAST | | | Resolved Date | 2012-05-18 22:15:00 SAST | | Status | resolved | | Type | Emergency Maintenance: www12.jnb1.host-h.net | | Point of impact | 196.22.132.12 | | Symptoms experienced | Customers will not be able to access websites and email hosted on www12.jnb1.host-h.net (196.22.132.12) during the maintenance window. | | Cause of problem | Hard Drive Upgrade | | Estimated time of repair | 15 minutes | | Additional information | | | Attending | Hetzner Engineers |
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| Emergency Maintenance: www51.jnb2.host-h.net (2012-05-18, RESOLVED) |
| Start Date | 2012-05-18 22:20:00 SAST | | | Resolved Date | 2012-05-18 22:20:00 SAST | | Status | resolved | | Type | Emergency Maintenance: www51.jnb2.host-h.net | | Point of impact | 41.203.18.51 | | Symptoms experienced | Customers will not be able to access websites and email hosted on www51.jnb2.host-h.net (41.203.18.51) during the maintenance window. | | Cause of problem | Hard Drive Upgrade | | Estimated time of repair | 15 minutes | | Additional information | | | Attending | Hetzner Engineers |
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| Emergency Maintenance: www30.cpt2.host-h.net (2012-05-18, RESOLVED) |
| Start Date | 2012-05-18 22:00:00 SAST | | | Resolved Date | 2012-05-18 22:15:00 SAST | | Status | resolved | | Type | Emergency Maintenance: www30.cpt2.host-h.net | | Point of impact | 41.204.202.30 | | Symptoms experienced | Customers will not be able to access websites and email hosted on www30.cpt2.host-h.net (41.204.202.30) during the maintenance window. | | Cause of problem | Hard Drive Upgrade | | Estimated time of repair | 15 Minutes | | Additional information | | | Attending | Hetzner Engineers |
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| Emergency Maintenance: www11.cpt1.host-h.net (2012-05-18, RESOLVED) |
| Start Date | 2012-05-18 22:10:00 SAST | | | Resolved Date | 2012-05-18 22:25:00 SAST | | Status | resolved | | Type | Emergency Maintenance: www11.cpt1.host-h.net | | Point of impact | 196.7.147.11 | | Symptoms experienced | Customers will not be able to access websites and email hosted on www11.cpt1.host-h.net (196.7.147.11) during the maintenance window. | | Cause of problem | Hard Drive Upgrade | | Estimated time of repair | 15 minutes | | Additional information | | | Attending | Hetzner Engineers |
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| ftpbackup7.jnb2.host-h.net - unavailable (2012-05-16, RESOLVED) |
| Start Date | 2012-05-16 17:00:00 SAST | | | Resolved Date | 2012-05-17 18:00:00 SAST | | Status | resolved | | Type | ftpbackup7.jnb2.host-h.net - unavailable | | Point of impact | ftpbackup7.jnb2.host-h.net - 41.203.18.246 | | Symptoms experienced | Customers are unable to use the FTP backup server mentioned above. | | Cause of problem | Hardware failure | | Estimated time of repair | N/A | | Additional information | UPDATE: The server is back on line. However we were not able to restore customer content. All customers are strongly encouraged to make new backups as soon as possible. | | Attending | Hetzner Engineers |
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| KonsoleH Control Panel Unavailable (2012-05-18, RESOLVED) |
| Start Date | 2012-05-18 10:01:13 SAST | | | Resolved Date | 2012-05-18 11:20:21 SAST | | Status | resolved | | Type | KonsoleH Control Panel Unavailable | | Point of impact | KonsoleH | | Symptoms experienced | Customers may be experiencing difficulty when trying to log into KonsoleH and/or trying to make use of tools available in KonsoleH. | | Cause of problem | Load Balancing | | Estimated time of repair | 15 - 30 minutes | | Additional information | | | Attending | Hetzner Engineers |
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